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Terms of Service

All and any information on this website is subject to change without notice. Cayman Villas holds no responsibility for any change to local area or local services. Cayman Villas is not liable for any use or accuracy of information or material on the Internet via weblinks from this site or on any other website.

Cayman Villas reserve the right to reject/cancel bookings if they do not meet our Terms & Polices or the requirements of the property. When booking our properties all Agents agree to our Terms & Policies and to provide Cayman Villas with their client’s information to complete the booking.

Any bookings with properties that Cayman Villas exclusively represents is subject to the following: *Properties that are not exclusively represented by Cayman Villas, (which are easily identified as they do not have an online calendar) have different policies, please contact us for a copy or to discuss these terms and policies.

Minimum Age Requirements
To book a Cayman Villas property the client must be 25+ years and be a guest staying at the property. Children Policy: Children 2 and under stay for free. White Sands #3 & #9 do not allow children under the age of 5 years to stay at the property.

Payment Method
All major credit cards are accepted: MC/Visa/Discover and American Express. Company or personal cheques are not allowed, only Bank drafts/Cashier Checks are accepted. Wire transfers are also accepted, please contact us for details. A credit card must be provided with all reservations, regardless of payment method.

Payment Policy We require a 50% deposit to confirm a reservation, if more than 30 days (60 at Christmas) prior to arrival date. We require full payment on all reservations if the booking is within 30 days (60 at Christmas) of arrival date or if the stay is less than 7 nights.

Security deposit Policy
We require credit card and client details to be held on file in case of Damages. Select properties may require a set damage deposit amount by way of credit card pre-authorization, to be held during guests stay, in case of damages. Our staff will advise you of this at time of booking.

Booking Requirements
(Please note that the special lesser people rates do not apply during holidays such as Easter, Christmas and New Year’s) *Holiday booking requirements: 14 nights minimum for all 4 bedrooms + properties (we will accept less than a 14-night stay on condition that the dates are over the designated dates of the Christmas week (not New Year week) or a day or two earlier. The exception to this policy is that full payment is required at the time of the booking and is non-refundable). There is a 7-night minimum stay for all properties 3 bedroom and under, with preferred dates of arrival weekend to weekend for the 7-night stays. If you wish to stay for both holidays 25th December and 1st Jan then we require 14 nights minimum. For the Easter holidays, we require a 7-night minimum stay. *Our booking form is to be completed or information taken via a phone call, including the client credit card billing address. Should you choose to book online, note your credit card will not be charged until we have reviewed the booking to ensure it meets the polices for the property and you have given your authorization to proceed with the booking. *50% or 100% payment: For bookings over 7 nights and more than 30 days (60 days for Xmas/NY) before arrival date we require 50% deposit, with the final payment due 30 days (60 days for Xmas/NY) prior to arrival date. Note the credit card on file will be automatically charged for the balance if Cayman Villas is not advised otherwise. For all bookings, less than 7 nights or less than 30 days (60 days for Xmas/NY) prior to the arrival date, 100% payment is due upon booking. *The Confirmation Form must be signed by the client/agent and returned to Cayman Villas.
*Flight details must be provided 30 days prior to arrival day. Upon receipt of flight details, we will be able to advise where you are to collect your property key/welcome package.

Revisions:
US$200 is charged for every change/revision made to a confirmed booking: this is waived if the stay is lengthened. No revisions are permitted with less than 30 days’ notice. All revisions are dealt with on a case by case basis.

Internet & Telephone Service: 
All properties that we represent have wireless high-speed Internet service or Wi-Fi and a Telephone/Cell Phone. These properties use FLOW, DIGICEL, WESTSTAR or C3 as their service provider. We make every effort to ensure that the Internet/Wi-Fi is functioning properly prior to your arrival, however we make no representations or guarantees that the Internet/Wi-Fi/Telephone will work all the time. If the Internet/Wi-Fi/Telephone is not working properly, we will make every effort to restore the connection but cannot make any guarantees as the service is provided by an outside entity. If there is a technical problem that cannot be solved, Cayman Villas will not be responsible for any Internet service provider or any other technical problem. Furthermore, Cayman Villas is not obligated to refund you any money if there is any type of problem with the Internet/Telephone service. This is dealt with on a case by case basis.

Rental Agreement

**Please note that the special lesser people rates do not apply during Holiday Dates such as Easter, Christmas and New Year’s** Holiday booking requirements: 14 nights for the 4 bedrooms plus properties and 7 nights minimum night stay for the 3 bedrooms and under, with the preference of arrival or departure around the 28th Dec. If you wish to stay for both holidays 25th December and 1st January, then we require 14 nights. For the Easter and Thanksgiving holidays we require a 7-night minimum stay for all our properties. Once you complete and submit this form, your condo/villa will be placed on HOLD and a booking number will be issued and displayed on your computer screen. You will also receive an automated email with the same basic reservation details. You will be contacted via e-mail by one of our Cayman Villas reservation specialists to finalize the reservation. If we are unable to reach you within two days, your reservation will be cancelled, so do keep an eye out for our email. Payment will be taken after we have communicated with you and both parties have agreed to all the details of the booking. No additional fees to the quoted rate are charged by Cayman Villas for credit cards but your card issuer may charge for international transactions. Your personal information is securely held in our booking system. We recommend you familiarize yourself with our ‘Minimum Stay’ and ‘Terms & Policies’ which can be found on our website under ‘General Info’ tab before you complete the form below.

This act constitutes a rental agreement only and is not a legally binding contract. It is subject to errors and omissions in availability, pricing and terms, and is subject to withdrawal without notice.

Cancellations & Refund Policy

All cancellations must be made in writing (email is acceptable). *Cancellations made less than 30 days (or 60 days for Christmas and New Year bookings) before the arrival date: no refund will be provided. However, a refund, less booking costs, will be warranted (at our discretion) if the property is re-booked by a paying guest for the same cancelled dates. *Cancellations made between 31 and 60 days before the arrival date: a 50% refund will be given if only a deposit has been made, or a 25% refund will be give if the full payment has been made on the reservation. *Cancellations made more than 61 days from the arrival date: a refund of the deposit payment made, less the booking costs (US$200 cancellation fee and the credit card fees). No refunds will be given for any late arrivals or early departures.

We highly recommend that you purchase travel insurance prior to embarking on your vacation.

Transfers:
In unforeseen situations only, it may be necessary to transfer guests to an alternative property/unit of equal or superior standard. We will notify any guest if this situation occurs (e.g.: property is sold or damaged)

Damage:
The cost of any damage incurred during your stay at the property will be debited from the credit card on file. The guests will be notified and pictures sent along with proof of the cost to repair or replace any items damaged during their stay. All Cayman Villas properties do not allow smoking or pets. If it is determined that a guest has been smoking in a property, or has brought a pet without our knowledge or permission, this will result in a US$1,000 charge debited from the credit card on file.

 

 

Weather:
When necessary, CV will advise guests of any severe weather conditions. Please see the Hurricane Policy on our website. www.caymanvillas.com/hurricane-policy

Liability: CV, the property manager and property owner are not liable for any loss, damage or injury incurred to guests during their stay. Rental Restrictions: No pets or parties are permitted at any Cayman Villas property without prior written approval. CV is not liable for any pet or party issues. Guest invitees/visitors are not permitted to stay overnight.

Number of Guests: Exceeding the booking occupancy, on your confirmed booking, will incur additional charges (nightly per person rate plus 13% taxes and gratuities, where applicable). Guests agree to use the property for private, vacation purposes and cannot sublet, convey use to another party or use for business purposes.

Arrival Instructions: CV must be provided with flight details. For arrivals between 9am – 3pm on week days: property keys/welcome packages and directions are to be collected at the CV office located on the airport road (Owen Roberts Dr). For Regal Beach Club Bookings, please check in at the Regal beach Office on-site at the complex. For all arrivals after 3pm, over week-ends or local public holidays (Regal Beach Club and all other CV Properties): Keys/Welcome Packages and directions are to be collected at AVIS Rent-a-car airport office, located next to the airport.

Little Cayman only: Your property manager will provide airport transfers – fees may apply.

Flight Cancellations: If your flights to Grand Cayman/Little Cayman are cancelled for any reason you must provide Cayman Villas with proof. CV will do our best to accommodate your stay for alternate dates, subject to availability of the property. Alternatively, we will hold your funds on file for 12 months and apply them to a future booking, at the same property, subject to availability, less a US$250 revision fee.

*Cayman Villas has the right to assess each reservation on a case by case basis, as we understand there are varying reasons for flight cancellations.

Hurricane Policy

The Cayman Islands official ‘Hurricane Season’ is between 1 June and 30 November each year. Historically, the Cayman Islands have not received threats of hurricanes until much later in the season, usually around September and October.

  1. FOR GUESTS ON ISLAND.
  2. If the Cayman National Hurricane Committee issues a ‘Hurricane Warning’ and visiting guests on island are asked to return home, then Cayman Villas will refund any nights remaining on their reservation less a US$250.00 Administration Fee. Should a guest choose to remain on island, please note that they do so at their own risk and Cayman Villas, the owner, and the villa manager will not be held liable. * 2. If there is not an official request by the Government for visiting tourists to evacuate the island, but the guest decides to leave anyway, then Cayman Villas will hold funds on file, from those unused nights, for a future booking at the same property within a 12-month period, less the US$250.00 Administration Fee.

B: IF A HURRICANE AFFECTS THE CAYMAN ISLANDS.

  1. If, due to a hurricane, the Government or the Cayman Islands National Hurricane Committee refuses access to commercial airlines and tourists, Cayman Villas will either offer to change the dates of the reservation with no penalty or cancel the booking and refund the deposit on file, less a US$250.00 Administration Fee, to guests that are affected.
  2. If Cayman is affected by a hurricane but the island is still operating as normal, and the villa in question is damaged, Cayman Villas will do its best to find alternative comparable accommodations. If we are unable to do so, we will cancel the booking and refund the client their deposit, less a US$250.00 Administration Fee. Otherwise the regular cancellation policy applies.
  3. If Cayman is affected by a hurricane but the island is still operating as normal, and the villa booked is unaffected, should the guests choose not to come to the island, the regular cancellation policy applies.
  4. If Cayman is affected by a hurricane, but the island is still operating as normal, and the villa booked is unaffected, should the guest wish to change their dates, Cayman Villas will do so for the regular US$100.00 revision fee.

*Cayman Villas has the right to assess each situation & reservation individually, due to the unpredictable nature of hurricane season. Cayman Villas, the owners, and the managers/housekeepers, will not be held liable for any injury or loss to guests and their belongings during their stay, because of any weather conditions.

 

Security Policy

Our web site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Only certain employees have access to the information you provide us. They have access only for data analysis and quality control purposes.

We encrypt certain sensitive information (such as credit card information) using Secure Sockets Layer (SSL) technology to ensure that your Personally Identifiable Information is safe as it is transmitted.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. We have no responsibility for any activities that occur under your account and password. You may use the Site only for lawful purposes. Activities including, but not limited to, tampering with the site, misrepresenting the identity of a user or conducting fraudulent activities, on the site are prohibited.

You may not violate or attempt to violate the security of the Site, including by, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) using the Site for unintended purposes or trying to change the behavior of the Site; (c) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mailbombing” or “crashing”; (e) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting; or (f) forging communications on behalf of the Site (impersonating the Site) or to the Site (impersonating as a legitimate user). You may not send unsolicited or unauthorized e-mail on behalf of the Companies Office of Jamaica. We may prosecute you to the full extent of the law for any violation of these Conditions of Use. You may not use any device, software, routine or data to interfere or attempt to interfere with the proper working of the Site or any activity being conducted on the Site. You may not use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Site other than the search engine and search agents we provide and generally publicly available browsers.

The villa surpassed our expectations! It was the perfect property and Cayman Villas were the perfect host! Thank you for the best snorkelling EVER!! Rebecca from the UK.
I have two properties that I let through Cayman Villas. I’m very happy with the service they provide: they have a long reach into the North American market and are responsive, helpful and full of good suggestions to help me get the best out of my investments. Their account reporting  is clear, and the punctuality and accuracy of their monthly rent transfers takes all the stress out of the money side of the operation. As an owner, I can’t recommend Cayman Villas highly enough.
We had A GREAT time! Truly it was the best vacation either of us has had in years... the cottage was great and we loved Little Cayman. We will definitely be back.
Dario