Cayman Villas Policy Updates

At Cayman Villas, we understand that these are unprecedented and challenging times, and things are changing on a daily basis in relation to the COVID19 virus. We hope the following information will help answer some of your questions and concerns with regards to your booking with Cayman Villas.

Please take the time to review the below information and if you have any further questions please contact the Cayman Villas team: or or

TEL Cayman Islands 1.345.945.4144 – Leave a message and we will get back to you within 24 hours. Alternatively please call 1.800.235.5888 during office hours – Monday to Friday 9am to 4pm.

The Cayman Islands Government have outlined a phased reopening of the Cayman Islands borders, and this started back on 1 October, 2020. Only British Airways and Cayman Airways flights are permitted to fly into the Cayman Islands, and these will be repatriation flights only until 31 March 2021. Thankfully, our islands our COVID Free (except for arriving passengers that are all in a 16 day quarantine) and listed as one of the safest places in the world. The CI Government have done an incredible job protecting the people of the Cayman Islands, and are keeping a close eye on other Caribbean Islands and collecting data, statistics and reports to ensure that when the Cayman Islands re-opens we have the safest, most efficient protocols in place to protect our visitors and our community. Since the airports ‘soft re-opening’ on the 1 October, Phase I, the only travellers permitted into the country are returning Caymanians and residents, work permit holders, property owners and Global Concierge Programme applicants. No commercial flights are currently permitted into the Cayman Islands, however, now that there is a vaccine available, our Premier has stated that beginning in March, overseas visitors will be allowed to travel to the Cayman Islands, with proof that they have been vaccinated by an approved medical facility. A traveller that has not been vaccinated, will be subject to the current quarantine protocols of 16 days in self isolation at either a government facility or an approved private residence. Please refer to the CI Government website for further information and updates at

Under PHASE I, all returning Caymanians and residents, wishing to travel to the Cayman Islands, between now and 31 March, must first complete an online application form with the CIG – Cayman Islands Government called Travel Cayman. Once the online application is approved, then:

  • Upon arrival, each traveller will be tested for COVID-19, and fitted with a digital monitoring bracelet and a cell phone and will be driven to their approved accommodation.
  • Travellers are permitted to either self-isolate at their private accommodation for a period of 16 days, or at a Government Facility, whichever is preferred.
  • If staying in a condo, travellers will have to remain inside the property, and are not permitted outside. If staying in a private home, travellers will need to remain within the boundaries of the property, so can go outside, but only to the boundary of the property.
  • Day 1 is considered the day after you arrive on island. At the end of a 14-day isolation period, each traveller will be tested again for COVID19, so on Day 15. If the test is negative, the self-isolation period is over and a member of the Monitoring Programme will remove the bracelet and collect the cell phone on Day 16, and the traveller is then released from isolation.

Phase II of the islands reopening has been set for early March 2021, due to the release of the COVID-19 vaccination. Please see our Premiers’ New Year message.

Cayman Villas cancellation policy

Cayman Villas is of course sympathetic to the pandemic and the fact that our borders are still closed to overseas visitors. Please understand that all bookings made with Cayman Villas were confirmed in good faith, either before the pandemic began at the start of last year, or during, in the hopes that vacation travel would have resumed. For all reservations made since the end of March 2020, of course the travelers were made aware of the risks involved with booking, and informed of our relaxed cancellation policies.

Cayman Villas has significantly relaxed our cancellation policies to demonstrate our company's values, best business practices and to continue to build and nurture imperative relationships with our clients, guests and agents. We hope this will create stronger partnerships for the future and continue to build trust between us all, until the situation in the world changes or gets considerably better for us all.

Airport closure

Owen Roberts International Airport, Grand Cayman is only permitting repatriation flights into Grand Cayman, on Cayman Airways and British Airways, until early March 2021.

Guests with confirmed reservations between now and 28 February 2021:

Please contact Cayman Villas via email at, to discuss whether you would like to either:

  1. Keep a 100% credit on file (no penalties will be applied) with the option to rebook your vacation within the next 12 months (starting from the departure date of your confirmed booking). Terms and conditions apply if you rebook within another season.

  2. Revise your vacation dates now, with no penalties, and depending on availability of the property move your dates to a suitable time in the future. If you rebook during a time when the nightly rate is lower, you will receive a refund for any overall differences in the total rental charges. Should you choose to rebook at a later date when the rate is higher, or you add additional people, or add additional nights, then please note that you will be charged the difference, and this will be outlined and explained to you in detail. If you opt to go to another property completely, then differences in the nightly rate may apply.

  3. Cancel your reservation and receive a full refund if you paid with Visa, MasterCard or Discover. If you paid with American Express, there will be a 4% Cancellation Fee applied (calculated on the amount taken when the booking was initially made), and the balance will be refunded. Unfortunately, American Express do not reimburse the Merchant Interchange/Credit Card fee that was incurred by Cayman Villas when the booking was originally made and confirmed. We thank you in advance for your understanding regarding this expense that Cayman Villas has already incurred.

For guests with confirmed reservations from 1 March, 2021 onwards, our regular revision and cancellation polices will be adhered to for the time being. Please note that, in order to be fair and flexible, we will deal with each reservation on a case by case basis.

Please note that all the Cayman Villas Staff are doing their very best to ensure that all guests and visitors are dealt with professionally, reasonably and fairly, and we sincerely hope that you will keep your vacation plans in place, perhaps just for a later date, as we really are looking forward to welcoming you to our beautiful islands very soon!

Stay up to date with information in the Cayman Islands

To stay informed and updated on the Coronavirus in the Cayman Islands please visit: