At Cayman Villas, we understand that these are unprecedented times, and that things are shifting daily in relation to the COVID19 virus. We hope the following information will help answer some of your questions and concerns with regards to your booking with Cayman Villas.
Please be mindful that the Cayman Villas staff are currently working from home, but we are here to help our guests, owners, clients and colleagues, and we are doing our best to deal with everyone in a timely manner and greatly appreciate your patience and understanding.
Please take the time to review the below information and if you have any further questions please contact the Cayman Villas team:
email@example.com or firstname.lastname@example.org or email@example.com
TEL Cayman Islands 1.345.945.4144 – Leave a message and we will get back to you within 24 hours
Cayman Villas cancellation policy
Cayman Villas is very sympathetic to the COVID19 issue and the fact that our borders are closed until 31 August, 2020. Please understand that all bookings made with Cayman Villas were confirmed in good faith before the pandemic warning was issued by the World Health Organization.
Cayman Villas has severely relaxed our cancellation policies to demonstrate our company's values, best business practices and to continue to build and nurture imperative relationships with our clients, guests and agents. We hope this will create stronger partnerships for the future and continue to build trust between us all, until the situation changes.
The closure of the Owen Roberts International Airport, Grand Cayman and the Charles Kirkconnell International Airport, Cayman Brac has now been extended to 11:59pm on Saturday 31 August 2020.
Guests with reservations between now and 31 August, 2020
For all guests with confirmed reservations between now and 31 August, 2020, please contact Cayman Villas via email at firstname.lastname@example.org, to discuss whether you would like to either:
Keep a 100% credit on file (no penalties will be applied) with the option to rebook your vacation within the next 12 months (starting from the departure date of your confirmed booking);
Revise your vacation dates now, with no penalties, and depending on availability of the property move your dates to a suitable time in the future. If you rebook during a time when the nightly rate is lower, you will receive a refund for any overall differences in the total rental charges. Should you choose to rebook at a later date when the rate is higher, or you add additional people, or add additional nights, then please note that you will be charged the difference, and this will be outlined and explained to you in detail. If you opt to go to another property completely, then differences in the nightly rate may apply.
Cancel your reservation and receive a full refund if you paid with Visa, MasterCard or Discover. If you paid with American Express, there will be a 3% Administration Fee applied to the cancellation, and the balance will be refunded. Unfortunately, American Express does not give back the Interchange/Credit Card fee that was incurred by Cayman Villas when the booking was originally made and confirmed. So we thank you in advance for your understanding regarding this expense that Cayman Villas has already incurred.
For guests with confirmed reservations from 1 September, 2020 onwards, our regular revision and cancellation polices will be adhered to for the time being. Of course we will deal with each reservation on a case by case basis, and will keep a close eye on the airport closure and other Government policies that are in place.
Please note that all the Cayman Villas Staff are doing their very best to ensure that all guests and visitors are treated professionally, reasonably and fairly, and we sincerely hope that you will keep your vacation plans in place, perhaps just for a later date, as we really are looking forward to welcoming you to our beautiful islands very soon!
Our travel specialists are here to hear your preferences. We will endeavour to match you with the perfect vacation property and ensure that you have a memorable vacation here in the Cayman Islands.
Call us toll-free
Local: 345-945-4144 - US: 561-249-4307
Monday – Friday: 8:30am to 4:30pm
Saturdays: 11am to 4pm