At Cayman Villas, we understand that these are unprecedented and challenging times, and things are changing on a daily basis in relation to the COVID19 virus, and now the roll out of the vaccine programme worldwide. We hope the following information will help answer some of your questions and concerns with regards to your booking with Cayman Villas.
The new Cayman Islands Government (elected in April 2021) have outlined a phased reopening of the Cayman Islands borders, and this started earlier this month, July 2021. Currently only British Airways and Cayman Airways flights are permitted to fly into the Cayman Islands, and these are repatriation flights only, until early October. Thankfully, our islands our COVID Free (except for a few arriving passengers, but they are kept in quarantine for 14+ days) and the Cayman Islands is listed as one of the safest places in the world, with no community spread of the virus since July 2020.
The past and present CI Government have done an incredible job protecting the people of the Cayman Islands, and are keeping a close eye on other Caribbean Islands and collecting data, statistics and reports to ensure that when the Cayman Islands does re-open our borders, to overseas travellers, we will have the safest, most efficient protocols in place to protect our visitors and our community. Since the airports ‘soft re-opening’ back in October 2020, the only travellers permitted into the country are returning Caymanians and residents, work permit holders, property owners, approved Global Concierge Programme applicants and any other travellers approved by the Travel Cayman Team. No commercial flights are currently permitted into the Cayman Islands, however, now that there is a vaccine available, our Premier has stated that once the Cayman Islands have vaccinated 80% of our entire population, then plans are in place to reopen the airport and allow vaccinated overseas travelers back into the Cayman Islands. A traveller that has not been vaccinated, will be subject to the current quarantine protocols of 14 days in self isolation at either a government facility or an approved private residence. Please refer to the CI Government website for further information and updates at https://www.exploregov.ky/coronavirus
Cayman Villas Cancellation Policies
Cayman Villas is of course sympathetic to the pandemic and the fact that our borders are still closed to overseas visitors. Please understand that all bookings made with Cayman Villas were confirmed in good faith, either before the pandemic began at the start of last year, or during, in the hopes that vacation travel would have resumed. For all reservations made since the end of March 2020, of course the travellers were made aware of the risks involved with booking, and informed of our revised cancellation policies.
Cayman Villas has severely relaxed our cancellation policies to demonstrate our company's values, best business practices and to continue to build and nurture imperative relationships with our clients, guests and agents. We hope this will create stronger partnerships for the future and continue to build trust between us all, especially now, as the travel situation in the world has changed so dramatically, but hopefully things will get considerably better for us all, with the rollout of the vaccine programme worldwide.
Owen Roberts International Airport, Grand Cayman is only permitting repatriation flights into Grand Cayman, on Cayman Airways and British Airways, until 9 September 2021 (contingent on 80% of the population being fully vaccinated).
Guests with confirmed reservations between now and 9 September 2021:
Please contact Cayman Villas via email at firstname.lastname@example.org, to discuss whether you would like to either:
Keep a 100% credit on file (no penalties will be applied) with the option to rebook your vacation within the next 12 months (starting from the departure date of your confirmed booking). Terms and conditions apply if you rebook within another season.
Revise your vacation dates now, with no penalties, and depending on availability of the property move your dates to a suitable time in the future. If you rebook during a time when the nightly rate is lower, you will receive a refund for any overall differences in the total rental charges. Should you choose to rebook at a later date when the rate is higher, or you add additional people, or add additional nights, then please note that you will be charged the difference, and this will be outlined and explained to you in detail. If you opt to go to another property completely, then differences in the nightly rate may apply.
Cancel your reservation and receive a refund, of funds held by Cayman Villas, less a 4% Administration Fee (calculated on the amount taken when the booking was initially made). We sincerely thank you for your understanding regarding this expense that Cayman Villas has already incurred.
For guests with confirmed reservations from 10 September, 2021 onwards - our regular revision and cancellation polices will be adhered to for the time being. Please note that, in order to be fair and flexible, we will deal with each reservation on a case by case basis, so please be sure to contact us via email at email@example.com or on our toll free number +1 (800) 235 5888.
Please note that all the Cayman Villas Staff are doing their best to ensure that all guests and visitors are dealt with professionally, reasonably and fairly, and we sincerely hope that you will keep your vacation plans in place, perhaps just for a later date, as we really are looking forward to welcoming you to our beautiful islands very soon!
Our travel specialists are here to hear your preferences. We will endeavour to match you with the perfect vacation property and ensure that you have a memorable vacation here in the Cayman Islands.
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