We hope the following information will help answer some of your questions and concerns with regards to your booking with Cayman Villas.
Please take the time to review the below information and if you have any further questions, please contact the Cayman Villas team via email at:
firstname.lastname@example.org or email@example.com or firstname.lastname@example.org
TEL: 1.345.945.4144 – Leave a message and we will get back to you within 24 hours. Alternatively, please call 1.800.235.5888 during office hours – Monday to Friday 9am to 4pm.
The Cayman Islands Government have outlined a phased reopening of the Cayman Islands borders, and we are currently in Phase 5, which started on 17 February 2022 - link to CIG - Reopening Phases Grid.
Please refer to the Cayman Islands Government Website for full travel requirements and protocols - https://www.visitcaymanislands.com/en-us/travel-requirements
Graphics outlining key requirements for Phase 5 are available to download here.
Cayman Villas Cancellation Policies
Please understand that all bookings made with Cayman Villas were booked and confirmed in good faith. For all reservations made since the beginning of the pandemic, travellers were made aware of the risks involved with booking and have been informed of our revised terms and conditions and cancellation policies. We are not taking final payments until 30 days prior to arrival, and you will be contacted prior to your final payment being processed on the card on file.
For guests with confirmed reservations in 2022/23 our regular revision and cancellation polices will be adhered to – please see our terms and conditions.
If you, or any guest in your group, test positive for COVID, prior to arrival in the Cayman Islands, and you are therefore unable to travel, there will be no refunds allowed. Please be sure to purchase Travel Insurance prior to booking your travel.
If you, or any guest in your group, test positive for COVID, while staying in the unit, you will be charged an additional departure cleaning fee, whether you stay on in the unit or move to another property. CV will be responsible for sanitizing and disinfecting the unit for the next guests. If a you are in a 1–2 bedroom unit, there will be an additional US$100 departure cleaning fee. If a 3–4 bedroom unit, there will be an additional US$200 departure cleaning fee, and if a 5+ bedroom unit, there will be an additional US$300 departure cleaning fee. This will enable the Property Manager to have the unit sanitized/disinfected and properly cleaned, by a professional cleaning service, to ensure that no traces of the virus are left in the unit.
Please note that we will deal with each reservation on a case by case basis, so please contact us via email at email@example.com or on our toll free number +1 (800) 235 5888.
Cayman Villas Staff continue to do their very best to ensure that all guests and visitors are dealt with professionally, reasonably, and fairly, and we sincerely hope that you will keep your vacation plans in place, as we really are looking forward to welcoming you to our beautiful islands!
Our travel specialists are here to hear your preferences. We will endeavour to match you with the perfect vacation property and ensure that you have a memorable vacation here in the Cayman Islands.
It is best to contact us via email at firstname.lastname@example.org or email@example.com or firstname.lastname@example.org
Call us toll-free
Monday – Friday: 9am to 4pm