At Cayman Villas, we understand that these are unusual and stressful times, and that things are changing daily concerning the COVID19. We hope the following information will help answer some of your questions and concerns with regards to your booking with Cayman Villas.
Please be mindful that the Cayman Villas staff are working tirelessly around the clock to help our guests, owners, clients and colleagues during these unusual times. In addition to on-going issues in the Cayman Islands and taking care of our own children and families, all whilst working. We are doing our best to deal with everyone in a timely manner and greatly appreciate your patience and understanding during this difficult time.
Please take the time to review the below information and if you have any further questions please contact the Cayman Villas team:
[email protected] - TEL Cayman Islands 1.345.945.4144 - TEL USA 561.249.4307 - TEL Toll Free: 1.800.235.5888
Cayman Villas cancellation policy
Cayman Villas is very sympathetic to the COVID19 issue, and the hysteria and pandemonium it is causing. Please understand that all bookings made with Cayman Villas were confirmed in good faith before the pandemic warning was issued by the World Health Organization.
Cayman Villas has severely relaxed our cancellation policies to demonstrate our company's values, best business practices and to continue to build and nurture critical relationships with our clients, guests and agents. We hope this will create stronger partnerships for the future and continue to build trust between us all, until the situation changes.
The Owen Roberts International Airport, Grand Cayman and the Charles Kirkconnell International Airport, Cayman Brac will be closed for a 3-week period starting from 11.59 p.m. Sunday on 22 March until 12 April. Cayman Villas therefore encourages all guest to contact their airlines/ travel agents to make all necessary plans to re-schedule their return flights immediately.
Any Cayman Villas guests that choose to stay on island will be charged for the time that they are occupying a Cayman Villas property.
Please note this at your own risk and Cayman Villas is not responsible for any health issues incurred for the duration of your stay in the property.
Please notify Cayman Villas and the Property Manager of your intentions between now and Sunday, 22 March 2020.
Guests with reservations between now and April 30, 2020
For all guests with confirmed reservations between now and April 30, 2020, please contact Cayman Villas via email at [email protected] , to discuss whether you:
Would like to keep a full 100% credit on file (no penalties will be applied) with the option to rebook your vacation within the next 12 months (from your scheduled departure date);
Would like to revise your vacation dates now, with no penalties, and depending on availability of the property. If you rebook during a time when the nightly rate is lower, you will receive a refund on the difference. Should you choose to rebook at a later date when the rate is higher, or add additional people, then please note that you will be charged the difference. If you opt to go to another property completely, then differences in the nightly rate may apply.
Would like to cancel your reservation and receive a full refund if you paid with Visa, MasterCard or Discover. If you paid with American Express, there will only be a 3% Administration Fee applied to the cancellation, and the balance will be refunded. Unfortunately, American Express does not give back the Interchange/Credit Card fee that was incurred by Cayman Villas when the booking was originally made and confirmed. Thank you in advance for your understanding regarding this expense that Cayman Villas has already incurred.
For guests with confirmed reservations from May 1, 2020 onwards our regular revision and cancellation polices will be adhered to for the time being. Of course we will deal with each guests on a case by case basis during these uncertain and unprecedented times.
Please note that the Cayman Villas Team are doing our very best to ensure that all our guests and visitors are treated fairly, reasonably and professionally during these unusual circumstances, and we really hope that you will keep your vacation plans in place, perhaps just for a later date, as we really look forward to welcoming you to our beautiful island very soon!
If you think you may have or have been exposed to the coronavirus in the Cayman Islands
If you are on island and think you may have or have been exposed to the Coronavirus in the Cayman Islands, please contact:
Our travel specialists are here to hear your preferences. We will endeavour to match you with the perfect vacation property and ensure that you have a memorable vacation here in the Cayman Islands.
Call us toll-free
Local: 345-945-4144 - US: 561-249-4307
Monday – Friday: 8:30am to 4:30pm
Saturdays: 11am to 4pm