Cayman Villas Policy Updates

We hope the following information will help answer some of your questions and concerns with regards to your booking with Cayman Villas.

Please take the time to review the below information and if you have any further questions please contact the Cayman Villas team: or

TEL Cayman Islands 1.345.945.4144 – Leave a message and we will get back to you within 24 hours. Alternatively please call 1.800.235.5888 during office hours – Monday to Friday 9am to 4pm.

The Cayman Islands Government have outlined a phased reopening of the Cayman Islands borders, and this started in June 2021. We are currently in Phase 3 (started on 9 September - link to CIG - Reopening Phases Grid), whereby the limited introduction of overseas guests are permitted to arrive into Grand Cayman. There is a mandatory quarantine period of 7 days, for vaccinated travelers that have been approved for arrival. If you are unvaccinated or are travelling with unvaccinated children, then the quarantine period will be 14 days. Currently only British Airways and Cayman Airways flights are permitted to fly into the Cayman Islands, and these are repatriation flights only, and will continue to the end of September. Then regular commercial flights will resume. Thankfully, our islands are relatively COVID Free (except for a few arriving passengers, but they are kept in quarantine for 14+ days, and minimal community transmission), and we are pleased to say that the Cayman Islands are listed as one of the safest places in the world.

We will be moving to Phase 4 on Saturday 20 November 2021

Phase 4 of the border reopening will begin on Saturday, 20 November. With this news it's important to stay up-to-date with the new requirements.

Here are 5 things to note about Phase 4:

  1. Quarantine is removed for the following types of travellers:

    • Securely verifiable fully vaccinated travellers

    • Non-securely verifiable fully vaccinated travellers who travel from a country with vaccination rates that are 60% or higher for the first dose of the vaccine and where those travellers spent at least 14 days prior to the date of travel

    • Caymanians/Permanent Residents who were fully vaccinated with an approved vaccine (locally or overseas)

  2. Travellers who are not quarantining are required to do a lateral flow test (LFT) on days 2, 5 and 10.

  3. All travellers are required to apply on the Travel Cayman Portal and will be issued with a travel certificate which is required for entry. An update to the portal will be live by Thursday, 11 November.

  4. Pre-arrival PCR is required within 72 hours prior to travel date for all travellers age 5 and older.

  5. At this time, unvaccinated tourists, including unvaccinated tourist children, are not able to travel to the Cayman Islands.

Graphics outlining key requirements for Phase 4 are available to download here.

To read about the full list of Phase 4 requirements head to

Cayman Villas Cancellation Policies

Cayman Villas is of course sympathetic to the ongoing pandemic and the fact that our borders are still closed to overseas visitors (until 20 November 2021). Please understand that all bookings made with Cayman Villas were confirmed in good faith, in the hopes that vacation travel would have resumed. For all reservations made since our border closures at the end of March 2020, travellers were made aware of the risks involved with booking, and informed of our revised terms and conditions and cancellation policies.

Cayman Villas has severely relaxed our cancellation policies to demonstrate our company's values, best business practices and to continue to build and nurture vital relationships with our clients, guests and agents. We hope this will create stronger partnerships for the future and continue to build trust between us all, especially now, as the travel situation in the world has changed so dramatically, but hopefully things will get considerably better for us all in the coming months.

Airport closure

Owen Roberts International Airport, Grand Cayman is only permitting repatriation flights into Grand Cayman, on Cayman Airways and British Airways, until 20 November 2021. Normal commercial flights will resume and this time and travelers can book online or direct with the airlines – Air Canada, British Airways, Cayman Airways, Jet Blue and West Jet. American Airlines, Continental, Delta and United have not yet confirmed when they will resume flights, so please check with them directly.

Guests with confirmed reservations between now and 20 November 2021

Please contact Cayman Villas via email at, to discuss whether you would like to either:

  1. Keep a 100% credit on file (no penalties), with the option to rebook your vacation within the next 12 months (starting from the departure date of your confirmed booking). Terms and conditions apply if you rebook within another season.

  2. Revise your vacation dates now (no penalties), and depending on availability of the property move your dates to a suitable time in the future. If you rebook during a time when the nightly rate is lower, you will receive a refund for any overall differences in the total rental charges. Should you choose to rebook at a later date when the rate is higher, or you add additional people, or add additional nights, then please note that you will be charged the difference, and this will be outlined and explained to you in detail. If you opt to go to another property completely, then differences in the nightly rate may apply.

  3. Cancel your reservation and receive a refund, of funds held on file with Cayman Villas, less a 4% Administration Fee (calculated on the amount taken when the booking was initially made). We sincerely thank you for your understanding regarding this expense that Cayman Villas has already incurred.

For guests with confirmed reservations from 20 November 2021 onwards - our regular revision and cancellation polices will be adhered to for the time being – please see our terms and conditions. Please note that, in order to be fair and flexible, we will deal with each reservation on a case by case basis, so please be sure to contact us via email at or on our toll free number +1 (800) 235 5888.

Cayman Villas Staff continue to do their very best to ensure that all guests and visitors are dealt with professionally, reasonably and fairly, and we sincerely hope that you will keep your vacation plans in place, perhaps just for a later date, as we really are looking forward to welcoming you to our beautiful islands very soon!

Stay up to date with information in the Cayman Islands

To stay informed and updated on the Coronavirus in the Cayman Islands please visit: