At Cayman Villas, we understand that these are unprecedented and challenging times, and things are changing on a daily basis in relation to the COVID19 virus. We hope the following information will help answer some of your questions and concerns with regards to your booking with Cayman Villas.
Please take the time to review the below information and if you have any further questions please contact the Cayman Villas team:
firstname.lastname@example.org or email@example.com or firstname.lastname@example.org
TEL Cayman Islands 1.345.945.4144 – Leave a message and we will get back to you within 24 hours
At the last Cayman Islands Government press briefing, Tourism Minister, the Honourable Moses Kirkconnell, outlined a phased reopening of the Cayman Islands borders, that started on Thursday 1 October, 2020. Only British Airways and Cayman Airways are permitted to fly into the Cayman Islands during the month of October. Thankfully, our islands our now COVID Free and listed as one of the safest places in the world right. The CI Government have done an incredible job protecting the people of the Cayman Islands, and have kept a close eye on other Caribbean countries that have opened their borders and airports too soon, and have had a resurgence of the virus and had to reclose their borders. The Cayman Islands does not want this to happen, so the CI Government are erring on the side of caution to do what is best for the people and the country. The airport had a ‘soft re-opening’ on the 1 October, Phase I, but this is for returning residents, work permit holders, and property owners here in the Cayman Islands. There will not be regular domestic flights into Grand Cayman until possibly 1 November, if all goes well during the month of October.
Under PHASE I, all travellers wishing to travel to the Cayman Islands during the month of October, must first complete an online application form with the CIG – Cayman Islands Government called Travel Cayman. From there, the following will be required:
Phase II of the islands reopening is scheduled for 1 November, and the Cayman Islands community will be informed of the procedures and protocols for this phase, closer to the time.
Cayman Villas cancellation policy
Cayman Villas is very sympathetic to the COVID19 issue and the fact that our borders are still closed to overseas visitors. Please understand that all bookings made with Cayman Villas were confirmed in good faith before the pandemic began at the start of the year.
Cayman Villas has severely relaxed our cancellation policies to demonstrate our company's values, best business practices and to continue to build and nurture imperative relationships with our clients, guests and agents. We hope this will create stronger partnerships for the future and continue to build trust between us all, until the situation changes.
The closure of the Owen Roberts International Airport, Grand Cayman has now been conditionally extended to 11:59pm on Saturday 31 October 2020.
Guests with confirmed reservations between now and 30 November, 2020
Please contact Cayman Villas via email at email@example.com, to discuss whether you would like to either:
Keep a 100% credit on file (no penalties will be applied) with the option to rebook your vacation within the next 12 months (starting from the departure date of your confirmed booking). Terms and conditions apply if you rebook within another season.
Revise your vacation dates now, with no penalties, and depending on availability of the property move your dates to a suitable time in the future. If you rebook during a time when the nightly rate is lower, you will receive a refund for any overall differences in the total rental charges. Should you choose to rebook at a later date when the rate is higher, or you add additional people, or add additional nights, then please note that you will be charged the difference, and this will be outlined and explained to you in detail. If you opt to go to another property completely, then differences in the nightly rate may apply.
Cancel your reservation and receive a full refund if you paid with Visa, MasterCard or Discover. If you paid with American Express, there will be a 3% Cancellation Fee applied, and the balance will be refunded. Unfortunately, American Express does not reimburse the Merchant Interchange/Credit Card fee that was incurred by Cayman Villas when the booking was originally made and confirmed. We thank you in advance for your understanding regarding this expense that Cayman Villas has already incurred.
For guests with confirmed reservations from 1 December, 2020 onwards, our regular revision and cancellation polices will be adhered to for the time being. Of course we will deal with each reservation on a case by case basis, and will keep a close eye on the airport closure and other Government policies that are in place.
Please note that all the Cayman Villas Staff are doing their very best to ensure that all guests and visitors are dealt with professionally, reasonably and fairly, and we sincerely hope that you will keep your vacation plans in place, perhaps just for a later date, as we really are looking forward to welcoming you to our beautiful islands very soon!
Our travel specialists are here to hear your preferences. We will endeavour to match you with the perfect vacation property and ensure that you have a memorable vacation here in the Cayman Islands.
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