COVID-19 - Cayman Villas Policy Updates
Please note that all terms and conditions are subject to change without notice. Please be sure to read your Confirmation Agreement at the time of booking your property.
All information on this website is subject to change without notice. Cayman Villas holds no responsibility for any change to nightly rates or to amenities or services in local areas. Cayman Villas is not liable for any use or accuracy of information or material on the Internet via weblinks from this site or any other website.
We Can Cancel or Reject Bookings that Don’t Meet Our Requirements
Cayman Villas reserves the right to reject or cancel bookings if they do not meet our requirements, our Terms & Policies, or the requirements of the property. When booking our properties, all Guests and Agents agree to our Terms & Policies and agree to provide Cayman Villas with their client’s relevant information to complete the booking.
Cayman Villas Properties Are Subject to the Policies Listed (Some Properties Differ*)
All bookings with properties that Cayman Villas exclusively
represents are subject to the policies listed below:
*Properties that are not exclusively represented by Cayman Villas have different policies (they are easily identified as they don’t have an online calendar). Please contact us to view or to discuss these terms and policies.
Bookings Must Be Made By a Guest Aged 25+
To book a Cayman Villas property the client/guest must be 25+ years and be a guest staying at the property. Proof of age will be required, and ID is required upon check in. Children aged 2 and under stay for free. Please note that White Sands 3 & 9 do not allow children under the age of 5 years to stay at the property. White Sands 11 do not allow children 8 and under.
A Credit Card Must be Provided with All Reservations
The following credit cards are accepted: MC, Visa and Discover only. Company or personal cheques are NOT ACCEPTED, only Bank Drafts or Cashier Checks are accepted. Online transfers and wire transfers are accepted - please contact us for details. A valid Credit Card MUST be provided with all reservations, regardless of payment method, as this is required for the Refundable Damage/Security Deposit.
We Require a 50% to 100% Deposit to Confirm a Reservation
We require a 50% deposit to confirm a reservation, if more than 30 days (60 at Christmas) prior to the arrival date. We require full payment on reservations, if the booking is within 30 days (60 at Christmas) of arrival date, or if the stay is less than 7 nights.
Refundable Damage/Security Deposits are Required on All Bookings
All Cayman Villas properties require a refundable damage/security deposit, which is taken on the day of arrival, on a valid credit card, excluding American Express. The security/damage deposit will be held on file for the duration of the guests stay. On the day of departure, the Property Manager and Housekeepers will do a thorough inspection of the property, and notify Cayman Villas of any damages, missing items or if any additional cleaning is required. If the property is left in exactly the same condition on departure, that it was found on arrival, then the security/damage deposit will be refunded, to the guests card on file, within 72 hours of departure. If damages are found, that have not been reported to the Property Manager during the guests stay, then photos will be taken (where appropriate) along with the cost to repair or replace, and the guest will be notified via email. If the damages exceed the security/damage deposit being held on file, then Cayman Villas will charge the credit card on file for the additional amount required.
Holiday Periods Are Subject to Different Booking Policies
Holiday booking requirements: 14 nights minimum for all 4 bedrooms + properties (we will accept less than a 14-night stay on condition that the dates are over the designated dates of the Christmas week (not New Year week) or a day or two earlier. The exception to this policy is that full payment is required at the time of the booking and is non-refundable. Some properties only require a 7-night booking, but this cannot include both Christmas and New Years Eve. Please contact us for more information.
There is a 7-night minimum stay for all properties with 3 bedrooms or less, with preferred dates of arrival being weekend to weekend for the 7-night stay. If you wish to stay for both holidays - 25th December and 1st Jan - then we will require a 14-night minimum stay.
For the Easter holidays, we require a 7-night minimum stay (some properties will accept a 5-night booking). Our Cayman Villas Booking Form must be completed, or information taken via phone, including the client credit card billing address, and a signature is required on all pages of the Booking Agreement. Should you choose to book online, please note that your credit card will not be charged until we have reviewed the booking to ensure it meets all our terms and policies for the property and you have given your authorization to proceed with the booking of a 50% or 100% payment, and confirmed that you have read all our Terms and Policies.
For bookings over 7 nights, made more than 30 days before the
arrival date (60 days for Xmas/NY), we require a 50% deposit, with the final payment due 30
days (60 days for Xmas/NY) prior to arrival date.
Please Note: the credit card on file will automatically be charged for the final balance unless Cayman Villas is advised otherwise. Should you decide to change credit cards, after the final payment has been taken, then you will be subject to credit card fees and any expenses incurred by Cayman Villas.
For all bookings, less than 7 nights or made less than 30 days prior to the arrival date (60 days for Xmas/NY), 100% payment is due to confirm a booking. The Confirmation Form MUST be signed on all pages, by the client/agent and returned to Cayman Villas.
Booking Changes Are Subject to a $200 Fee
There will be a US$200 fee for every change or revision made to a confirmed booking: this is waived if the length of stay is extended. NO REVISIONS are permitted with less than 30 days’ notice, unless specifically approved by Cayman Villas. All revisions are dealt with on a case-by-case basis.
All Properties Have High Speed Internet & Telephone Service but Cayman Villas is Not Able to Guarantee this
All properties that Cayman Villas represent have wireless high-speed Internet service or Wi-Fi and a Telephone or Cell Phone. These properties use FLOW, DIGICEL, WESTSTAR or C3 as their local service provider here in the Cayman Islands. The Property Manager make every effort to ensure that the Internet/Wi-Fi is functioning properly prior to your arrival, however Cayman Villas can not make any guarantees that the Internet/Wi-Fi/Telephone will work ALL the time. If the Internet/Wi-Fi/Telephone is not working properly, during your stay, then we, and your Property Manager, will make every effort to restore the connection but again, we cannot make any guarantees as the service is provided by an outside entity/provider, so it is ultimately their responsibility. If there is a technical problem that cannot be solved, Cayman Villas will not be held responsible for any Internet service provider or any other technical problem. Furthermore, Cayman Villas is not obligated to refund you any money if there is any type of problem with the Internet/Telephone service. This is however dealt with on a case-by-case basis.
Flight Details Must Be Provided Within 30 Days of Arrival
All guests flight details must be provided to the Cayman Villas offices within 7 days of your arrival day. Cayman Villas will require your flight number and arrival time, so that we can monitor flights to ensure they arrive on time. Upon receipt of your flight details, we will be able to advise your where to check in and collect your keys/welcome package.
PLEASE NOTE THAT ALL CAYMAN VILLAS PROPERTIES HAVE A STRICT CHECK-IN TIME OF 4PM and CHECK-OUT TIME IS AT 10AM.
There is a Minimum Stay Requirement For Holiday Periods
Holiday booking requirements: 14 nights minimum stay for many of our 4 bedrooms + properties and 7 nights minimum stay for all our 3 bedrooms and under. If you wish to stay for both holidays (Christmas Day - 25th December and New Year’s Eve – 31st December) then properties may require a 14-night minimum stay. For the Easter and Thanksgiving holidays, a 7-night minimum stay is required for most our properties. Some of the smaller properties may accept 5 nights, but you will need to contact us for confirmation.
Reservation Confirmation and Payment is Required Within 24 Hours after placing a TEMPORARY HOLD on a Property
Once you have contacted Cayman Villas and decided on which property you would like to book, we can place a 24 hour courtesy hold on the property for you. We will then send you the Booking Form, and your condo or villa will be placed on a 24-hour TEMPORARY HOLD, until the completed Booking Form is signed and returned to one of our Travel Specialist. Payment will then be processed on the credit card provided to Cayman Villas and a Confirmation Number will be issued and displayed on your confirmation form. You will also receive an automated email with all the relevant reservation details, and we ask that you read, confirm, sign and return the completed Confirmation Form to us via email. Please note that every page of the Booking Agreement must be signed by the person making the reservation and by the credit card holder. A photo ID, of the credit card holder, will also be required to confirm the reservation.
Payment is Required Within 24 Hours in Order to Confirm your Reservation
Payment will be taken after we have communicated with you, once the credit card details have been provided and both parties have agreed to all the details of the booking agreement. No additional fees, to the quoted rate, are charged by Cayman Villas for credit cards, however, please be aware that your card issuer may charge for international transactions, so please be sure to check with them before providing us with your card details.
Be Sure to Check Our ‘Minimum Stay’ and ‘Terms & Policies’
Your personal information is securely held in our booking system. We recommend you familiarize yourself with our ‘Minimum Stay’ and ‘Terms & Policies’, which can be found on our website within the Terms and Conditions listed above and below. This act constitutes a rental agreement only and is not a legally binding contract. It is subject to errors and omissions in availability, pricing and terms, and is subject to withdrawal without notice.
Cayman Villas is purely a marketing and booking agency for rental properties
Cayman Villas operates strictly as a Marketing and Booking Agency for rental properties located in the Cayman Islands. Cayman Villas neither owns or manages individual properties. It is exclusively a Booking Agency with NO liability for any physical or financial injury sustained by guests during their stay. In the very unlikely event that a contracted villa is either unavailable or uninhabitable for a guest’s stay (for whatever reason), Cayman Villas will make every effort to obtain similar (or better) accommodations for the guests (subject to their approval). Cayman Villas maintains strong relationships with other on-island managers, homeowners, other villa-rental agents, and the Cayman Islands Tourism Department. However, should acceptable accommodations not be found, the limit of financial liability for Cayman Villas will be a prompt, full refund of all monies paid OR an alternate stay at the subject property (at the choice of the guest). Evacuation, or partial-stays, due to hurricanes will result in refunds of up to the total amount of the rental charge, prorated by number of nights stayed. Hurricane-related cancellation benefits are limited to hurricane “warnings” (not “watches”) that affect the Cayman Islands.
No Refunds within 30 Days of Booking (60 Days for Holiday Periods)
For cancellations made less than 30 days (or 60 days for Christmas and New Year bookings) before the arrival date - no refund will be provided. However, a refund, less the booking costs (US$200 cancellation fee plus a 4% Administration Fee), will be warranted, at our discretion, if the property is re-booked by a paying guest for the same cancelled dates.
50% Refund Available for Cancellations Made Between 31-60 Days of Arrival
For cancellations made between 31 and 60 days before the arrival date: a 50% refund will be given if only a deposit has been made, or a 25% refund will be given if the full payment (bookings less than 7 nights) has been made on the reservation.
Cancellations Made More Than 61 Days Before Arrival Are Subject to Fees
Cancellations made more than 61 days from the arrival date will be given a refund of the deposit payment made, less the booking costs of a US$200 cancellation fee and the 4% credit card fee. No refunds will be given for any late arrivals or early departures.
Please note that no refunds are given for issues that are out of our control, such as the weather; beach erosion; changes made to the exterior landscaping or general outside areas (of a private villa or a condo complex). Cayman Villas does our best to ensure the exterior photos of all the properties that we represent are as up to date as possible. If an owner informs Cayman Villas of upgrades/renovations/or major changes to the interior of their property, Cayman Villas encourages them to have new photos done for the website listing. An issue that is controlled by ‘mother nature’ is beyond our control and Cayman Villas cannot be held responsible.
Travel Insurance Recommended
We highly recommend that you purchase Travel Insurance, prior to embarking on your vacation. Travel Insurance cannot be purchased once your arrive in the Cayman Islands. For information please see https://www.visitorscoverage.com/ or https://www.travelinsurance.com/
We Retain the Right to Transfer Your Booking to Alternative Property if Necessary
In unforeseen situations only, it may be necessary to transfer guests to an alternative property/unit of equal or superior standard. We will notify the guest as soon as possible, if this situation occurs (e.g.: property is sold, or damaged, or unforeseen situation arises). Please note that Cayman Villas will notify guests as soon as we are informed of any issues, and Cayman Villas cannot be held liable for any unforeseen situations, but we will do our very best to relocate guests to suitable alternative accommodations.
Costs for Damage, Smoking or Pets Will Be Made to Your Card on File
The cost of any damage incurred during your stay at the property will be debited from the credit card on file. The guests will be notified, and pictures sent, along with proof of the cost to repair or replace any items damaged/missing during the stay. ALL Cayman Villas properties DO NOT ALLOW SMOKING OR PETS. If it is determined that a guest has been smoking in a property, or has brought a pet, without our knowledge or permission, this will result in an automatic charge of US$1,000, which will be debited from the guest's credit card on file.
We Will Keep You Updated on Severe Weather Conditions As Needed
When necessary, Cayman Villas will advise guests of any severe weather conditions that are approaching the Cayman Islands. Please see the Hurricane Policy on our website.
Cayman Villas is Not Liable For Any Loss, Damage of Injury
Cayman Villas, the Property Manager, and the Property Owner are not liable for any loss, damage or injury incurred to guests during their stay. All CV properties are licensed by the Cayman Islands Hotel Licensing Board and the Department of Tourism. Rental Restrictions: NO SMOKING, NO PETS AND NO PARTIES OR ADDITIONAL GUESTS are permitted at any Cayman Villas property without prior written approval from Cayman Villas. Cayman Villas is not liable for any pet, smoking or party issues that may occur, but we are duty bound to the owners to ensure that all necessary arrangements are made to return the house to the condition it was prior to the guests arrival. Guests staying in a Cayman Villas property may choose to invite visitors to come to the villa during their stay, but those guests are not permitted to stay overnight, unless Cayman Villas and/or the Property Manager is made aware via email and permission is given.
Additional Guests Are Subject to Charges
Exceeding the number of booked guests on your confirmed property booking will incur additional charges – namely a nightly additional per person rate plus 13% taxes and gratuities, where applicable. Guests agree to use the property for private, vacation purposes only and cannot sublet, convey use to another party or use for any business purposes or transactions.
Let Us Know Your Arrival Information So We Can Schedule Key Pick Up/Check-In Instructions
You must provide Cayman Villas with flight arrival details. For arrivals between 9am – 3pm on weekdays, Welcome/Key packages and driving directions are to be collected at the Cayman Villas office.
Please check in at the Regal Beach Office, located on-site at the complex, at 431 West Bay Road, next to the Marriott Beach Resort and Hotel.
For all arrivals after 3pm, over weekends or local public holidays (Regal Beach Club and all other Cayman Villas Properties), Welcome/Key packages and driving directions will be emailed to you directly.
Little Cayman Guests Require Airport Transfers
For Blossom Village Cottage - your Property Manager will provide airport transfers to and from the villa, as this is included in your rental rate – however, it is your responsibility to ensure that he is made aware of your flight arrival and departure times.
For all other properties in Little Cayman, you MUST make your own arrangements for transportation to and from the villa – your Property Manager IS NOT RESPONSIBLE FROM TRANSPORT TO AND FROM THE AIRPORT. For vehicle rentals on island please see https://www.littlecaymancarrentals.com/ or scooter rentals https://www.scootenscooters.com/
Fees and Booking Changes Possible If Your Flights are Cancelled
If your flights to Grand Cayman/Little Cayman are cancelled, you must provide Cayman Villas with proof of cancellation, provided by the airline. Cayman Villas will do our best to accommodate your stay for alternative dates, subject to availability of the property. Alternatively, we will hold your funds on file for 6 months and apply them to a future booking, at the same property, subject to availability, less a US$200 revision fee. Cayman Villas has the right to assess each reservation on a case-by-case basis, as we understand there are varying reasons for flight cancellations.
The Cayman Islands official ‘Hurricane Season’ is between 1 June and 30 November each year. Historically, the Cayman Islands have not received threats of hurricanes until much later in the season, usually around September and October. However, the weather is monitored very closely throughout the season.
Refunds Available If a Hurricane Cuts Your Trip Short
If the Cayman National Hurricane Committee issues a ‘Hurricane Warning’ and visiting guests on island are asked to return home or are evacuated, then Cayman Villas will refund any nights remaining on their reservation less a US$200.00 Administration Fee. Should a guest choose to remain on island, please note that they do so at their own risk and Cayman Villas, the owner, and the villa manager will not be held liable.
If there is not an official request by the Cayman Islands Government, for visiting tourists to evacuate the island, but the guest decides to leave anyway, then Cayman Villas will hold funds on file, from any unused nights, for a future booking at the same property within a 12-month period, less the US$200.00 Administration Fee.
Some Fees Apply For Trip Alteration Due to a Hurricane
If, due to a hurricane, the Cayman Islands Government or the Cayman Islands National Hurricane Committee refuses access to commercial airlines and travelers/tourists, Cayman Villas will either offer to change the dates of the reservation, with no penalty, or cancel the booking and refund the deposit on file, less a US$200.00 Administration Fee, to guests that are affected.
If Cayman is affected by a hurricane but the island is still operating as normal, and the villa in question is damaged, Cayman Villas will do our best to find alternative comparable accommodations. If we are unable to do so, we will cancel the booking and refund the client their deposit, less a US$200.00 Administration Fee. Otherwise the regular cancellation policy applies.
If Cayman is affected by a hurricane but the island is still operating as normal, and the villa booked is unaffected, should the guests choose not to come to the island, the regular cancellation policy applies.
If Cayman is affected by a hurricane, but the island is still operating as normal, and the villa booked is unaffected, should the guest wish to change their dates, Cayman Villas will do so for the regular US$200.00 revision fee.
*Cayman Villas has the right to assess each situation & reservation individually, due to the unpredictable nature of hurricane season. Cayman Villas, the Property Owner, and the Property Manager/Housekeeper, will not be held liable for any injury or loss to guests and their belongings during their stay, because of any weather conditions.
We Respect Your Privacy
Our website has security measures in place to protect the loss, misuse, and alteration of the information under our control. Only certain employees have access to the information you provide us. They have access only for data analysis and quality control purposes. We encrypt certain sensitive information (such as credit card information), using Secure Sockets Layer (SSL) technology, to ensure that your Personally Identifiable Information is safe as it is transmitted.
You Are Responsible For Appropriate Use of the Website
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. We have no responsibility for any activities that occur under your account and password. You may use the Site only for lawful purposes. Activities including, but not limited to, tampering with the site, misrepresenting the identity of a user or conducting fraudulent activities, on the site are prohibited.
Violations of Site Use Are Not Permitted
You may not violate or attempt to violate the security of the Site, including by, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) using the Site for unintended purposes or trying to change the behaviour of the Site; (c) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mailbombing” or “crashing”; (e) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting; or (f) forging communications on behalf of the Site (impersonating the Site) or to the Site (impersonating as a legitimate user). You may not send unsolicited or unauthorized email on behalf of the Companies Office of Jamaica. We may prosecute you to the full extent of the law for any violation of these Conditions of Use. You may not use any device, software, routine or data to interfere or attempt to interfere with the proper working of the Site or any activity being conducted on the Site. You may not use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Site other than the search engine and search agents we provide and generally publicly available browsers.
Our travel specialists are here to hear your preferences. We will endeavour to match you with the perfect vacation property and ensure that you have a memorable vacation here in the Cayman Islands.
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